Emma Reviews

Emma has an overall rating of 4.6 based on 101 reviews. Customer feedback on Emma is mixed: Emma reviewers highlight positive aspects like comfortable sleep and strong motion isolation, good value for money, 200-night trial and 10-year guarantee, easy ordering and clear delivery tracking, which strongly appeal to value-focused shoppers, couples sensitive to movement, and online buyers wanting easy returns. However, Emma is often criticized for its delivery delays and shifting dates, sagging or weaker edge support over time, initial off-gassing odor.

4.6/5.0

101 reviews

5 Stars

74

4 Stars

18

3 Stars

6

2 Stars

2

1 Star

1

All Emma Reviews (101)
Martha_branham02
October 26, 2025
"Super helpful team, knew their stuff well"
Super helpful team, knew their stuff well
Wanda.hollyday
October 24, 2025
"many payment options"
Impressed with how many payment options Emma offers, which made checkout a breeze, and I didn't have to stress about my card not working.
David.youngblood
October 24, 2025
"good customer service"
Had an issue with my order, but emma's customer service fixed it quickly. It took a little longer than expected, but they sorted it out in the end.
DixieSchwarz_72
October 22, 2025
"Love This Mattress"
Totally nailed my sleep vibe, best decision ever
stacey_Davis98
October 21, 2025
"Good product, but support needs work!!!"
I recently reached out to their customer service about a delivery issue, and the response time was a bit of a letdown. I mean, I get that things can get busy, but waiting over a week for a reply is kinda rough. The mattress is great, but the support could definitely use some work.
TheresaTurner_05
October 20, 2025
"Used the filters to lock in size and firmness..."
Used the filters to lock in size and firmness, then sorted by price, i found what I needed in seconds. Super handy and straightforward, no faff at all.
david_Chisolm81
October 18, 2025
"GREAT EXPERIENCE"
Great experience. The delivery was on time, the driver kept me updated, and there was no hassle with the drop-off.
mae_Thompson75
October 18, 2025
"return was easy and fast"
The return was easy: I filled the online form, chose a free pickup slot, got the label by email, and the courier collected the next day.
AVERETT
October 17, 2025
"Seamless checkout and a comfy mattress"
I recently bought a mattress from Emma, the checkout process was a breeze! I was a bit worried it would be a hassle, but it was super straightforward. Just a few clicks and I was done—no annoying pop-ups or endless forms. Plus, I loved that I could pay with my preferred method without any fuss. The whole experience felt smooth and user-friendly. I’ve had my mattress for a few weeks now, and I love it. If you’re looking for a chill shopping experience, Emma’s got you covered!
JAMES
October 12, 2025
"Restock alerts worked perfectly"
The restock alerts worked great! I got notified right when the size I wanted was back in stock, no hassle at all.
YOUNG
October 11, 2025
"Consistent comfort night after night"
I’ve had my mattress for a few months and what stands out is how consistent everything’s been. Night after night it feels the same, steady support, no random soft spots, no overheating at 3 a.m. Delivery and comms were equally steady: emails arrived when they said they would, driver turned up in the booked window. Even a small query on chat got the same calm, clear answer twice in a row, which sounds basic but matters.
hubert_Campbell79
October 10, 2025
"FAST DELIVERY"
fast delivery like lightning. So supriesd!
Joseph_cole83
October 09, 2025
"Emma processed my refund really fast"
Emma processed my refund really fast
don_Jewett95
October 09, 2025
"DISAPPOINTING"
The experience was disappointing.
Customer service was polite, but the product and process didn’t meet my expectations.
I’m not very satisfied and wouldn’t choose it again right now.
tom.Meczywor
October 08, 2025
"Great value for the price"
Great value for the price, sleeps comfy every night, totally worth it.
tiffany_Kuhl76
October 06, 2025
"Returning my Emma mattress was much easier than I expected..."
Returning my Emma mattress was much easier than I expected. I booked the return online, received clear instructions and a pickup time, and the courier arrived on schedule. The refund was processed promptly.
JohnSmith
October 05, 2025
"Love the sleek design of their mattress..."
Love the sleek design of their mattress, but the edges could be a bit firmer.
GloriaAuten_10
October 01, 2025
"comfy"
So comfy, I never wanna get out of bed.
evelyn_Orizabal04
September 28, 2025
"Informative site and smooth delivery"
I recently purchased an emma mattress, and I was impressed with how clear and informative the website was. The comparisons between different models helped me choose the right one, and the delivery was seamless with great updates. recommend!
charles_Farah70
September 25, 2025
"The mattress arrived a bit squished in the box..."
The mattress arrived a bit squished in the box, which worried me at first. After a few hours it expanded fully and looked fine. Since then, it’s been comfortable and supportive, and I’ve been sleeping well.

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